Two-Handed Handshake Lyrics – Manners for Husbands
Singer: Manners for Husbands
Title: Two-Handed Handshake
Keep your full attention
Clear your mind as well as your desk and hands
Have an open mind
Be prepared to hear things that you may not like or want to hear
But they could be valuable to you
Ask questions, acknowledge that you understand both what the customer is saying and what he or she feels
Make no excuses, don’t be defensive
Thank your customer for bringing the complaint to you
Proximity, twenty four to thirty six inches
Eye contact: Indirect eye contact can undermined trust
Silence, usе vocal queues, gesturеs
Illustrate and explain
Posture, lean in and show attentiveness
Facial expression, convey friendliness and openness
Physical contact, two handed handshake
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Two-Handed Handshake – Terjemahan / Translation
Pertahankan perhatian penuh Anda
Bersihkan pikiran Anda serta meja dan tangan Anda
Memiliki pikiran terbuka
Bersiaplah untuk mendengar hal -hal yang mungkin tidak Anda sukai atau ingin dengar
Tapi mereka bisa berharga bagi Anda
Ajukan pertanyaan, akui bahwa Anda memahami apa yang dikatakan pelanggan dan apa yang dia rasakan
Tidak membuat alasan, jangan defensif
Terima kasih pelanggan Anda karena telah memberikan keluhan kepada Anda
Kedekatan, dua puluh empat hingga tiga puluh enam inci
Kontak Mata: Kontak mata tidak langsung dapat merusak kepercayaan
Keheningan, antrian vokal, gestur
Ilustrasikan dan jelaskan
Postur tubuh, bersandar dan tunjukkan perhatian
Ekspresi wajah, menyampaikan keramahan dan keterbukaan
Kontak fisik, dua jabat tangan
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Lyrics Manners for Husbands – Two-Handed Handshake
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